The Questions You Should Be Asking Your Mechanic

Specialization in any field requires a certain level of knowledge. That’s why everyone specializes in a particular field.

People own a car. There are enough probabilities that they have to deal with the problems of these mechanical machines at any point of time.

Is it possible that all people who own a vehicle possess a sense of automobile? Of course not! Some people might be aware of a few mechanical aspects of a car, while others do not know more than just cranking an engine.

For the majority of us, going to an auto repair shop can be an awkward experience. Why? Because you are typically in a position where you are aware that the mechanics are much more knowledgeable and it might be difficult for you to ask questions.

But, there are some questions that will surely prove to be helpful while dealing with someone at a workshop to get proper clarity about your car repair.

Has this workshop handled my make and model previously?

You do not wish to take the services of someone who does not have experience dealing with a particular model.Ask a potential shop if they’ve ever serviced your make and model of vehicle. For example, a shop that specializes in domestic brands probably isn’t the best choice for your foreign brands.

You don't want to hire someone who has no experience working with a specific model.

Ask a prospective shop if they have ever performed car maintenance on your vehicle's make and model. A store that focuses on domestic brands, for instance, is probably not the best place to buy your foreign brands.

As an alternative, you can select a shop that specialises in your brand or model of vehicle. Some shops employ brand-certified mechanics and technicians who are authorities on the specific make and model of your vehicle.

Does this facility provide initial estimation?

However, estimation comes after a comprehensive inspection, but it is worthwhile to understand the level of damage and other aspects of the repair. A number of auto workshops practice providing a written estimate before initiating a car repair process.

You do not get a proper response from a workshop; it is not a great sign because these practices build customer trust.

However, a professional car repair facility provides you with an estimate specifically itemized for breaking out parts from labour.

Service My Car has been serving its customers with utmost integrity while keeping their convenience and trust at priority. Our workshops always follow specified procedure in dealing with a prospective customer.

Ask for an estimated time of repair

Ask for an estimated time because it can be difficult to predict how long a repair will take. It doesn't take long to perform some routine maintenance, like car oil change or spark plugs replacement. The workshop estimates the time for such repairs almost precisely.

On the other hand, a complicated service like car engine repair may require more time than anticipated. It is much harder to estimate the repair time of major repairs or auto body work, like damage work after an accident.

Keep in mind that repair times for vehicles can vary. Repairs may take longer than anticipated due to a delay in obtaining parts, the shop's current workload, and holidays.

Additionally, there may be times when an unexpected additional repair issue arises. You should instruct the workshop to inform you of any new damage as well as any adjustments to the estimate or timeline.

Is there a warranty or guarantee policy for parts replacement and repair?

The majority of repair shops value their customers' relationships and provide guarantees on both services as well as repairs. For instance, Service My Car offers a warranty plan specifically for its customers for 12 months or 10,000 kilometres after a service or car repair.

Many component manufacturers offer warranties for replacement parts even if the shop doesn't. Inquire with a concerned person about any possible warranties on the parts they used to fix your car.

Is there any facility for making appointments online?

A workshop service should be available by online appointment to keep the busy schedule of customers in mind. An online booking usually makes things synchronized and does not allow you to waste time.

Service My Car facilitates its customers with online booking of a car service. Here, customers can order a car repair quote absolutely free of charge. Moreover, you also get free collection and delivery of your vehicle from your place.

Even if some of these queries seem strange to you, don't be afraid to ask any of them. However, you ultimately own a car. Therefore, you have the right to ask any questions you like.