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The process is simple. On the day of your service, our agent will arrive at the collection point. He will check your car for any damage and prepare a damage report of your vehicle, which will be sent to you by SMS and e-mail. Your car is then taken to the garage and fully inspected with a comprehensive health check.

If any issues are found during the service, we will source the parts and give you a quote for them, and any labour work during repairs. Our advisor will contact you to obtain your approval for any vehicle repairs. If you accept, we will carry out the service and additional repairs, and if you decline, only the service will be conducted.

Once payment has been received, your car will be delivered to you along with a comprehensive delivery report. You can check the report to see if any additional damages are on your car. All our invoices, inspection reports, delivery reports, and parts requests are sent digitally to your phone via SMS, e-mail, or on the app.

A car wash, with interior vacuuming, is only included in the major service package. If you wish to have a car wash with any other type of service, you can include it as an add-on during booking at a cost of AED 75.

ServiceMyCar still offers convenient benefits and savings on all your wear and tear items including batteries, brakes and tyres and on non-mechanical repairs. If you have any queries you can simply use our online chat support or call 800-BOOKING to speak to one of our advisors who will be happy to assist you.

Your car will stay safe in our garage. However, if you need your car immediately, and it’s safe to drive, we will return it whilst waiting for the spare parts to arrive.

Once they arrive, we can collect your car and take it back to the same garage to complete all repair work. Alternatively, you can check with one of our advisors if a temporary replacement car can be given.